Purchase Policy

At Guardian STL, we are committed to providing our customers with an efficient, transparent, and reliable purchasing experience. The following Purchase Policy outlines the terms and conditions governing purchases made through our website (www.guardian-stl.com) for our fence installation, repair services, and door transformations.

1. Ordering Process

  • Service Requests: When you request services through our website or via phone, we will provide an initial consultation or quote based on your specifications. A written contract will be provided outlining the terms and services, including pricing, scope of work, and timelines.
  • Custom Orders: For any custom orders related to fencing or doors, you will receive a quote detailing the price, lead times, and specifications before confirming your purchase.
  • Order Confirmation: Upon accepting a quote or service agreement, your order will be processed, and you will receive a confirmation email with the details of your purchase.

2. Pricing and Payment

  • Pricing: All prices listed on the website are in U.S. Dollars and are subject to applicable taxes. Prices are subject to change without notice.
  • Payment Methods: We accept [list payment methods, e.g., credit cards, debit cards, online payments, etc.]. Full payment for services may be required upfront or in installments, depending on the scope of the project.
  • Payment Authorization: By submitting your payment details, you authorize Guardian STL to process the payment for the services ordered. If payment cannot be processed, your order may be canceled.

3. Service Availability and Delivery

  • Service Area: Our services are available within the St. Louis area. If your property is located outside our service area, additional fees may apply or the service may not be available.
  • Scheduling: After your order is confirmed, we will work with you to schedule an installation or service date that suits your availability. Our team will notify you of any delays due to weather or unforeseen circumstances.

4. Cancellations and Changes

  • Service Cancellations: If you need to cancel or reschedule your service appointment, please notify us at least [insert number] days in advance. Cancellations within this period may incur a cancellation fee of [insert amount].
  • Changes to Orders: Any changes to a service order must be made in writing and are subject to approval. Additional charges may apply depending on the changes requested.

5. Refund Policy

  • Non-Refundable Services: Due to the customized nature of our services, payments for services are non-refundable once the work has begun or materials have been purchased.
  • Service Disputes: If you are dissatisfied with the completed work, please contact us within [insert number] days of completion. We will assess the issue and work with you to resolve any concerns promptly.
  • Refunds on Deposits: If you cancel your service request before the work begins or materials are purchased, you may be eligible for a refund of the deposit, minus any applicable processing fees.

6. Delivery of Materials

  • Material Delivery: For projects requiring materials (e.g., fence panels, gates), we will arrange for delivery to the job site. The delivery times will be communicated in advance. Delivery charges may apply, depending on the scope of the project.
  • Damage or Missing Items: If materials are damaged or missing during delivery, please notify us immediately. We will address any issues by either replacing or refunding the damaged goods.

7. Customer Responsibilities

  • Access to Property: Customers are responsible for ensuring that our team has adequate access to the installation site. This includes clearing any obstacles and ensuring the worksite is safe.
  • Property Damage: While Guardian STL takes great care in our work, we are not liable for any incidental damage to property or landscape during the course of installation unless it is caused by our team’s negligence.

8. Warranty

  • Workmanship Warranty: Guardian STL provides a warranty on all installation services, covering defects in workmanship for [insert duration, e.g., one year] from the date of completion. This warranty does not cover damage caused by accidents, misuse, or normal wear and tear.
  • Manufacturer Warranty: Any products we provide (e.g., doors, fences, materials) may come with a manufacturer’s warranty, which will be transferred to the customer.

9. Limitation of Liability

To the fullest extent permitted by law, Guardian STL’s liability for any claim relating to the purchase of services is limited to the total amount paid by you for the service in question. We are not responsible for indirect, incidental, or consequential damages.

10. Contact Us

For questions or concerns regarding this Purchase Policy or your order, please contact us:

Guardian STL
St. Louis, MO 63116
info@guardiantstl.com
314-920-2967